Arc Management Consulting Ltd – “Arc Management”, “we”, “us”, “our” – recognises the importance of your privacy and is committed to protecting any personal information we collect about you.
The purpose of this Privacy Statement is to inform you about:
- What personal information about you is collected by Arc Management
- How the information is used
- With whom the information may be shared
- How you can access and change any personal information Arc Management holds about you
- What security procedures are in place to protect the loss, misuse or alteration of your personal information by Arc Management
- How to contact the Arc Management
This Privacy Statement applies to any personal information you provide to us:
- When visiting the Arc Management website
- When entering into an agreement with the Arc Management and/or another third party
- When you request Arc Management forward information about yourself to third party credit providers for loan or credit application purposes
- When you correspond, or communicate with Arc Management over the telephone or in any other manner including by letter, facsimile or email
- In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our training providers and other third party service providers
Failure by you to provide personal information when requested by Arc Management may mean that we are unable to provide certain services and products to you.
WHAT TYPES OF INFORMATION DO WE COLLECT?
Arc Management gathers three types of information about you, namely:
- Aggregated information generated by our systems – or third party systems – to track our website traffic but that which does not identify you personally; and
- Personal information about you such as your name, contact information, including email address, and in some cases, your billing details and general financial and credit information.
The type of information that Arc Management collects about you is dependent on the services you are interested in through Arc Management.
Generally, Arc Management does not collect ‘sensitive information’ about you.
Sensitive information includes – but is not limited to – information about your race or ethnic origin, your religion and your sexual preferences.
Arc Management will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service.
In such circumstances, Arc Management will only collect sensitive information with your consent unless we are required by law to collect such information from you.
COLLECTION OF AGGREGATE DATA
Arc Management also collects non personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers.
We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.
Your Internet Provider – IP – address
Arc Management’s web servers provide us with your IP address – this assists us in the diagnosis of problems and or support issues with our services.
COOKIES AND APPLETS
Arc Management uses ‘cookies’ and ‘applets’ in its website systems.You are able to disable cookies and applets via your computer’s web browser however this will restrict access to some web pages within Arc Management’s website.
How we collect information
Arc Management may collect personal information about you when you visit our website and you register as an interested client. Personal information may also be collected when you enter into a contract with Arc Management, when you deal with Arc Management over the telephone or correspond with Arc Management via letter or email or any other mode of communication.
Arc Management may also collect personal information about you from our training providers and other third party service providers.
HOW WE USE YOUR PERSONAL INFORMATION
Arc Management may use your personal information for one or more of the following purposes:
- to communicate with you, including via email newsletters
- to facilitate and process contracts between yourself and Arc Management and/or third parties
- to conduct Arc Management marketing activities
- to provide you with information about Arc Management and its services
- to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Arc Management will only pass on this information where you have expressly consented to allow Arc Management to do so on your behalf.
Arc Management may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.
Where your personal information is passed on to third party contractors, Arc Management takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Other than as outlined above, Arc Management will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
ACCESS TO AND CORRECTION OF INFORMATION WE HOLD ABOUT YOU
Upon your request, Arc Management will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications – EC Directive – Regulations 2003. If we deny such access, we will tell you why.
Arc Management may recover any reasonable costs incurred in providing you access to the requested information.
To request access to your personal information, please contact Arc Management using one of the contact options provided in our Privacy Promise.
KEEPING INFORMATION UP TO DATE
Arc Management strives to ensure that the information we hold about you is accurate, complete and up to date at all times.
If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed from the website, please contact us at info@arc-mc.com so that we may take reasonable steps to address this and/or discuss alternative options with you.
Storage and security of your personal information
Arc Management takes reasonable steps to protect the security of your personal information in accordance with this Privacy Promise.
Arc Management regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Whilst Arc Management strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our services.
Accordingly, use is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
In the event of a personal breach we have in place procedures to ensure that the effects of such breach are minimised and shall liaise with the ICO and with you as appropriate.
More information is available from the data protection officer.
LINKS TO OTHER WEBSITES
Arc Management website contains links to other websites.
Please note that these links are intended for your convenience only.
Links to third party websites do not constitute endorsement, sponsorship or approval by Arc Management of the content, policies or practices of those third party websites.
If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.
DESTRUCTION OF YOUR PERSONAL INFORMATION
Arc Management will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.
CHANGES TO THE LEARNING PEOPLE PRIVACY STATEMENT
From time to time, Arc Management may make changes to this Privacy Promise.
Accordingly, we encourage you to periodically review this promise to remain informed about how we collect and protect your personal information.
Your continued use of Arc Management website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Promise as amended from time to time.
For further information about the protection of your privacy, please visit the Information Commissioner’s Office website at www.ico.gov.uk
Feedback and questions about privacy and Arc Management website
Arc Management welcomes ideas and feedback about all aspects of Arc Management website. This feedback may be used to administer and refine the services we provide and may be shared with Arc Management partners either in aggregate form or with specific identifying characteristics removed.
If you have any questions regarding this Privacy Promise, practices of Arc Management website or your dealings with Arc Management, you can contact us in the following ways:
Email: privacy@arc-mc.com
Phone: 020 7018 1990
Registered address:
UK office
Arc Management Consulting Ltd
Suite 4B
43 Berkeley Square
Mayfair
London
W1J 5FJ
Arc Management Consulting Ltd ICO registration number: ZA369813
Alternatively you can contact the Information Commissioner’s office, details available at www.ico.org.uk